Staffing

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The Case Manager / Legal Case Manager (Pre-Litigation) serves as the primary point of contact and operational coordinator for personal injury cases from client onboarding through settlement. This role is critical to the successful progression of cases, as it bridges communication between clients, attorneys, medical providers, and internal support teams. The Case Manager ensures that each case is actively managed, properly documented, and strategically positioned for negotiation by maintaining consistent client engagement, coordinating medical treatment, and tracking all case milestones. Through proactive case oversight, this role helps maximize case value while ensuring a positive client experience.

The Paralegal / Legal Assistant plays a critical role in supporting attorneys by handling both legal and administrative tasks to ensure that personal injury cases are managed efficiently and effectively. This position serves as a bridge between attorneys, Case Managers, and medical staff, ensuring that all case documentation, deadlines, and filings are accurate and timely. The Paralegal contributes to the overall success of each case by preparing documents, managing files, coordinating communications, and assisting in both pre-litigation and litigation processes. This role requires strong organizational skills, attention to detail, and a proactive approach to support the legal team and enhance client satisfaction.

The Litigation Paralegal / Discovery Specialist provides essential support to litigation attorneys throughout all phases of the litigation process, from discovery through trial. This role ensures that all case documentation, evidence, and legal procedures are properly managed, organized, and accessible, allowing attorneys to focus on strategy and client advocacy. Acting as a critical liaison between attorneys, clients, witnesses, and court personnel, the Litigation Paralegal plays a key role in maintaining case readiness, meeting procedural deadlines, and ensuring compliance with court rules and discovery obligations. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced legal environment.

The Demand Writer / Pre-Litigation Specialist is responsible for preparing comprehensive, accurate, and persuasive demand packages that serve as the foundation for settlement negotiations with insurance companies. This role requires a strong understanding of personal injury law, case documentation, and medical records, as well as the ability to evaluate damages, liability, and case value. The Demand Writer works closely with Case Managers, Negotiators, and Attorneys to ensure that demand packages are complete, strategically crafted, and aligned with the firm’s legal objectives. This position is critical to maximizing settlement outcomes and ensuring a smooth transition from pre-litigation to negotiation or trial.

The Medical Records Specialist / Medical Requestor plays a critical role in managing all client-related medical documentation required for the effective handling of personal injury cases. This position is responsible for obtaining, organizing, and maintaining accurate medical records, billing statements, and other healthcare-related documents that form the backbone of case evaluation, demand preparation, and litigation readiness. The Medical Records Specialist ensures timely and compliant acquisition of records, supports attorneys and demand writers with accurate information, and helps streamline the case process from intake through resolution. Attention to detail, organizational skills, and proactive follow-up are essential for success in this role 

The Medical Coordinator / Treatment Coordinator is responsible for managing and overseeing all aspects of client medical care to ensure proper treatment, documentation, and coordination with the legal team. This role serves as the central point of contact between clients, healthcare providers, and Case Managers, ensuring continuity of care and accurate documentation to support case evaluation, settlement, or litigation. The Medical Coordinator plays a critical role in facilitating client recovery, tracking treatment compliance, and providing attorneys with the information necessary to maximize case outcomes. Strong organizational skills, attention to detail, and effective communication are essential for success in this position.

The Client Liaison / Client Relations Specialist serves as the primary point of contact for clients throughout the lifecycle of their personal injury case. This role ensures clear, consistent, and empathetic communication between the client and the legal and medical teams. Acting as a bridge between clients, Case Managers, attorneys, and medical staff, the Client Liaison ensures clients are informed, supported, and guided throughout the legal process. The role is critical to maintaining client satisfaction, fostering trust, and enhancing the overall client experience, while supporting the firm’s operational efficiency and case outcomes.